Refund policy
ART CREATORS | DESIGN AND PRINT
Return Refund and Reprint Policy
Last updated: 26 September 2026
Many Art Creators products are made to order using your artwork or specifications. This policy explains cancellation, faulty goods and clothing size changes. It does not limit your statutory consumer rights. Contact support@artcreators.co.uk with your order number.
Custom printed products
Personalised or custom-made goods normally cannot be returned or exchanged simply because you change your mind, no longer need them, or selected the wrong size, colour or specification. Please check all options, garment size guides and the artwork proof before ordering. We will try to cancel or amend an order if you contact us before production starts. Once approved artwork enters production, cancellation or amendment may not be possible. This does not affect rights for faulty, damaged, incorrectly supplied or not-as-described goods.
Non-personalised products
If you are a UK consumer purchasing eligible non-personalised goods online, you normally have 14 days after receipt to tell us you wish to cancel, then a further 14 days to return them. Contact us for return instructions. You normally pay the direct return cost for a change-of-mind return if informed of that cost before purchase. You may inspect goods as you would in a shop; a lawful deduction may apply for handling beyond that. We refund the price and basic outbound delivery charge within the legally required time after receiving the goods or acceptable evidence of their return. Premium delivery charges above standard delivery are normally excluded.
Faulty, damaged, incorrect or missing goods
Email support@artcreators.co.uk with your order number, a description and, where possible, clear photos of the goods and packaging. Please report issues promptly so we can investigate with the printer or courier. There is no 14-day deadline that removes your statutory rights. We may request further evidence or inspect the goods. Depending on your rights and the circumstances, remedies may include a reprint, repair, replacement, price reduction or refund. A free reprint is not your only possible legal remedy. If we require a return of faulty or incorrectly supplied goods, we will arrange or reimburse reasonable return costs where required by law. Please wait for return instructions before sending customised goods back.
Customised clothing and size changes
If a customised garment has a genuine manufacturing or material fault unrelated to sizing, a replacement, where appropriate, will normally be like for like: the same garment, ordered size, colour, design and customisation. A damage claim does not create an automatic right to change size, colour or design. If the garment simply does not fit because the customer selected the wrong size, there is normally no change-of-mind exchange for a personalised item. If we supplied the wrong size, or the garment materially differs from the advertised measurements or specification, we will investigate it as an incorrect or non-conforming product.
Damage caused after delivery by misuse, deliberate or accidental damage, improper care, alteration, excessive wear or attempted repair is not a manufacturing defect. Where the cause is uncertain, we may inspect the garment and evidence before deciding a remedy. Nothing here limits your statutory rights, including any right to reject genuinely faulty goods rather than accept a replacement.
Artwork and print variation
Check spelling, contact information, QR codes, dimensions, layout and image quality in your proof. Errors clearly visible in customer-supplied or customer-approved artwork do not normally qualify for a free reprint. Screens and printing processes differ, and small colour, cutting or finishing variations within reasonable professional tolerances can occur. Material differences from the approved proof, faulty goods and misleading descriptions remain covered by your rights.
Design services
If you have ordered our design service you can cancel for a full refund at any time before you submit your design brief. Our designers start work on your project as soon as your brief is submitted. By submitting your brief you expressly ask us to begin the design work straight away and agree that if you cancel after that point, whatever the stage of the work, we will deduct 30% of the price of the design service for the work already done and refund the remaining 70%. Once you approve the final design it is printed under the same rules as any other approved artwork and can no longer be cancelled. To cancel, email support@artcreators.co.uk with your order number.
Refunds
Where a refund is due, it will normally go to the original payment method. Statutory refund deadlines apply. Card providers may take additional time to display the credit.