Privacy policy
ART CREATORS | DESIGN AND PRINT
Privacy Policy
Last updated: 26 September 2026
Art Creators. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with custom printed products and design services (the "Services"). Art Creators. is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.
Personal Information We Collect Or Process
When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live and what the law allows, we may collect or process the following categories of personal information, including inferences drawn from it:
- Contact details, including your name, address, billing address, delivery address, phone number and email address.
- Financial information, including payment card details, transaction details, form of payment and payment confirmation. Card details are handled by our payment providers; we do not store your full card number.
- Account information, including your username, password, security questions, preferences and settings.
- Transaction information, including the items you view, configure, put in your basket, purchase, cancel or ask us to reprint, and your past transactions.
- Artwork and design content, including the files you upload for printing, the designs you create in our online designer, design briefs you send to our designers, and the print proofs you approve. These may contain personal information you choose to include, such as names, photographs or contact details on a business card.
- Communications with us, including the information you include when you contact customer support or send us a design brief.
- Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, upload artwork or create a design, send us a brief, communicate with us or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
- From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, tailor and improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to check and print your artwork through our print partners, to produce and deliver your orders, to handle cancellations, reprints and refunds, to send you order notifications and proofs, to create and manage your account, to remember your preferences and to create a customised shopping experience, such as recommending products related to your purchases.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message or post, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your basket. You can opt out of marketing at any time.
- Security and fraud prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, and to protect public safety and our Services. You are responsible for keeping your account credentials safe and we recommend that you do not share them with anyone.
- Communicating with you. We use your personal information to provide customer support, to answer your questions, to keep you informed about your order and to maintain our business relationship with you.
- Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, to investigate or participate in legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf, including our print and finishing partners (who receive your artwork, order specification and delivery details in order to produce and dispatch your order), the hosting providers for our website and our online design and artwork-checking tools, payment processors, couriers, email and customer support providers, data analytics and cloud storage providers.
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to direct us not to share information about you to show you targeted advertisements.
- When you direct or ask us, or otherwise consent, to disclose certain information to third parties, such as to deliver products to you or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Depending on where you live, you may exercise certain rights with respect to your personal information at https://privacy.shopify.com/en.
Third-Party Websites And Links
The Services may provide links to websites or other online platforms operated by third parties, such as our social media pages and delivery tracking pages. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including on third-party social networking platforms, may also be viewable by other users without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators.
Children'S Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. We do not knowingly "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Legal Bases For Uk Processing
We use contract to process and fulfil orders and design services; legal obligation for tax, accounting and applicable consumer duties; legitimate interests for security, fraud prevention, customer support and improving our services where these interests are not overridden by your rights; and consent where required for marketing or non-essential cookies. You can withdraw consent at any time. If you do not provide the information needed to fulfil an order, we may be unable to supply it.
Cookies
Essential cookies help the store function. We use non-essential analytics or advertising cookies only where an appropriate lawful basis or consent is in place. You can manage preferences using available cookie controls.
Security And Retention Of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Any information you send to us may not be secure while in transit, so we recommend that you do not use unsecure channels to send us sensitive or confidential information.
How long we keep your personal information depends on different factors, such as whether we need it to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes or to enforce our contracts and policies. Artwork files, designs, briefs and approved proofs are kept for as long as we need them to produce your order, to handle any reprint claim and to keep the records of what was ordered and approved; after that they are deleted or anonymised.
Your Rights And Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to access or know. You may have a right to request access to the personal information we hold about you.
- Right to delete. You may have a right to request that we delete personal information we hold about you.
- Right to correct. You may have a right to request that we correct inaccurate personal information we hold about you.
- Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or your orders.
If you reside in the UK or the European Economic Area, and subject to exceptions and limitations provided by local law, you may also exercise the following rights:
- Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
- Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw it. This will not affect the lawfulness of any processing carried out before the withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and any rights you may have in relation to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, as permitted or required by law. You may designate an authorised agent to make requests on your behalf; before accepting such a request we will require proof that you have authorised the agent, and we may need to verify your identity directly with you. We will respond to your request in a timely manner as required by law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In the United Kingdom this is the Information Commissioner's Office (https://ico.org.uk). For the EEA, a list of the responsible supervisory authorities is available at https://edpb.europa.eu/about-edpb/about-edpb/members.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in, including to our print partners and service providers in the European Union and elsewhere. If we transfer your personal information out of the United Kingdom or the European Economic Area, we will rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this page, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@artcreators.co.uk. For the purpose of applicable data protection laws, Art Creators is the data controller of your personal information. Legal proprietor: ArtCreators.